At DM Phoenix, we provide the highest quality of care to all clients by remaining open to change and having the courage in recovery to lean into all challenges presented to us. While many aspects of our lives seem to have come to a halt, we at DM Phoenix continue as essential workers to provide services to those suffering from diseases caused by addiction especially in these moments of uncertainty. To ensure the safety of our clients and staff members, we are taking the following measures at all of our facilities:
- First, we are pre-screening every client entering our facility for treatment with COVID-19 screening questions formulated based on the most recent recommendations from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and the Arizona Department of Health Services (AZDHS). The screening results will be reviewed by specially trained staff and, if needed, our medical staff as well. Any prospective clients with an increased risk or confirmed exposure to COVID-19 are tested prior to admission.
- Secondly, both clients and staff members DM Phoenix are trained and encouraged to practice frequent and proper hand hygiene as the gold standard of breaking the chain of infection. Additionally, enhanced cleaning of the facilities, high-traffic areas, and frequently handled items with an antimicrobial product is in place. Should our clients request more frequent cleaning of their private areas above and beyond the current measures in place, clients are permitted to do so under supervision in accordance with the policy.
- Lastly, each person coming on-site (staff and clients), as well as every client in the facility, is monitored daily for signs of illness, and twice-daily temperature checks are strictly enforced. All staff members are masked while on-premises and social distancing observed whenever possible. For the safety of our clients, outside visitation to our campuses is suspended at this time until further notice. To ensure that the connection between clients and their loved ones as well as members of the recovery community is not lost. Valuable telehealth/telecommunications options for family visitations, family therapy sessions, and meetings are made available to all clients.
To optimize the client experience, DM Phoenix is working towards innovative ways to maintain connections within the recovery community while staying safe during this unprecedented time.
For more information about the virus and how you can help keep you and your loved ones safe, please follow the Centers for Disease and Control Prevention (CDC).